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Known Issues for Game Launches (March 2022)

Equally always, we're continuing to prepare for the build-up of games launching over the next few months. We understand that, at times, things tin can go wrong, and we desire you lot to know that we're working to resolve troubling experiences reported to us by our customers within the Xbox community. Go on an eye on this listing for updates to existing issues forth with any new bug that may come as new games launch.

All Games

• Players are seeing error 0x8b05003 while trying to play or install games from disc on Xbox Series X consoles.

  • This is existence investigated by our engineering teams and a fix is on the way, but our support teams accept institute a workaround:

    • Open the Xbox app on telephone or PC and sign in

    • Search for the game that cannot be installed

    • Printing Download to console and select the destination console

    • Once the game has installed on that panel, the disc can be inserted to play
      

• Players are seeing their pre-orders canceled for games if they did not have a valid payment option on their account at the time of the charge.

  • All pre-orders typically charge customers ten days before the game release date. This means that you'll need to have a valid payment selection on your business relationship at to the lowest degree 10 days before a game release to avoid any billing issues. After a charge on your account has failed for a pre-guild, there volition exist another endeavor at a charge a few days later. If that second effort fails to successfully accuse, your pre-order volition be canceled, and you'll need to repurchase the desired game again afterwards you have added a valid payment selection to your account. To verify that your pre-society was successfully charged, and the game was added to your game library, sign in here and look for the successful proof of buy.
    

• Players are seeing "Practice you own this game or app?" when launching a recently purchased game.

  • To make sure y'all ain the game and didn't run into any bug with your payment pick at the time the charge was attempted, head over to business relationship.microsoft.com to ensure the game is marked as Completed in your social club history. If not, you'll need to purchase the game again because the initial buy did not get through.
    

• Problems when purchasing a 5x5 code for a game or game improver at a retailer, and the lawmaking redeems CSV to the Microsoft account instead of granting access to the game or game improver.

  • When y'all purchase a digital lawmaking for a game or game add-on at a retailer, that code is meant to give pre-paid money (CSV) to the account of the user who redeems it. The user then needs to use that prepaid balance to buy the content from the Microsoft Store digitally. The outcome most users run into is that the code does not cover local sales tax. Exist sure to selection upward an boosted prepaid Xbox souvenir card to cover the revenue enhancement of the buy or make sure you have a valid payment option on the account so that you can consummate your desired purchase.

• Players are seeing "We are unable to sync your data with the cloud at the moment." error on Windows x.

  • This may happen if you recently inverse your Xbox Alive account profile or permissions. It may likewise happen if you lot're having internet connectivity bug, or there's an Xbox service outage.

  • Check to make sure your internet connexion is working by following this troubleshooting guide. This will too check to brand sure at that place isn't an Xbox service outage.

  • Sign out and dorsum into the Xbox app on your Windows 10 device to refresh your account credentials. You won't need to sign out or restart your device.

Issue with affect controls in the Xbox app for PC

• Touch-enabled games not working correctly in the Xbox app for PC

  • Nosotros're currently seeing problems with impact controls not displaying correctly for games that support this characteristic in the Xbox app for PC. Our engineering teams are investigating the problem, and a fix is on the way.

WWE 2K22 (Console)

• Players who purchased Virtual Currency on one platform are non seeing it on another

  • Purchasing VC on one platform does not automatically appear on the other until it has been activated on that same platform. For case, if you lot buy VC for Xbox One and try to apply it on Series X|S, it won't appear until you load the Xbox One version of the game. This then adds it to the shared wallet available across platforms. The aforementioned applies when purchasing VC for Xbox Series X|S.

• Some players may not come across their DLC content

  • To use DLC for both versions of the game, all DLC must be installed. For example, if you purchased the "nWo 4-Life" Edition, you'll effectively own 12 entitlements – 6 for Xbox One and 6 for Xbox Serial Ten|S (1 base game + 5 DLC).

  WWE 2K22 is currently experiencing problems with servers due to the large volume of concurrent players. The developers are working to quickly address the state of affairs. During this time, access to online game features and modes may be inconsistent. More updates coming as they are available.

  For whatsoever other issues relating to WWE 2K22, please check 2k's support site Here.
  

CrossfireX (Console)

• Players who purchased the Operational Catalyst Add-on between February ten – 15th.

  • You can asking a refund if you were an active Xbox Game Pass fellow member as this improver was intended to be included as part of your membership at launch. To practise this, sign in athttps://business relationship.microsoft.com/billing/orders , select your purchase of CrossfireX: Operational Catalyst and follow the steps to request a refund. Refunds must be requested earlier March 10th.

Minecraft (PC)

• Are yous experiencing problems with the launcher on PC?

  • We understand that some Game Pass members may be experiencing issues accessing the full version of Minecraft Coffee edition from the New Minecraft Launcher on PC. The Mojang squad is working hard to address these bugs to get you lot back to playing. Here are some of the reasons why y'all may be having an issue:

  • If you are aPCGamePassorUltimateowner, there was a bug preventing you from accessing Minecraft Coffee edition

  • Make sure to install the Minecraft launcher on your principal hard drive and non on any secondary or external hard drives.

  We know that you may accept questions about this new launcher. Mojang has prepared some answers for you hither: Minecraft Launcher for Windows – Home

• Are yous receiving a Demo Version of the game when you own the full version?

  • Mojang has published a help commodity here to help answer your questions and get you to a solution

  • If you require further assistance, you tin open up a ticket with Mojang hither under "Report a Business concern"

  At Minecraft | Xbox Support y'all'll notice troubleshooting tips and links to help pages for the game, info about playing with Xbox Game Pass, and info virtually playing Minecraft on different platforms.

Total War: Warhammer 3 (PC)

• The game may crash to desktop when attempting to access "Ranked Matchmaking" while the "You lot tin join cross-network play" privilege is prepare to "Block"

  • Set up the "You can join cross-network play" privilege to "Allow" (this will exist fixed in a time to come title update)

• The game may go unresponsive when toggling betwixt active windows after the resolution has been inverse , and the "Run in window" option is disabled

  • Restart the game and keep the resolution settings the same while playing, or select the "Run in window" option (this will be fixed in a future championship update)

• During battle, flight monsters ordered to attack monstrous ground entities may struggle to land and effectively engage their target

  • Use the new "Land" button to land the flying monster about its intended target and issue an attack order from there

• Some PCs running Windows 10 with Intel twelfth generation CPUs (Alder Lake) may run across inconsistent frame rates and/or stuttering

  • Upgrade from Windows x to Windows eleven

• Running the game for the first time in offline way prevents access to the Ogre Kingdoms Race pack content

  • Ensure that you're online the first fourth dimension you run the game

Dying Light 2 (Console + PC)

• Customers are unable to play game and getting disconnected.

  • The developer is working on this issue.

• Customers are having trouble redeeming awards, codes, and other in-game content.

  • The developer is working on this issue.

For a full listing of release notes being tracked by TechlandGG, delight visit Dying Low-cal 2 Back up Solutions

Elderberry Scrolls Online (Deject)

• Players may experience frequent disconnects while playing The Elder Scrolls Online with Xbox Cloud Gaming

  • We're enlightened of frequent role player disconnects leading to a suboptimal experience while playing The Elder Scrolls Online with Xbox Cloud Gaming. Nosotros take identified a set up that we expect to take a few months to implement.

  • While this work is in progress, The Elder Scrolls Online will be temporarily unavailable on Xbox Cloud Gaming. This change goes into effect starting on Friday, Feb 11, 2022. You may even so enjoy The Elder Scrolls Online and admission your existing Xbox ESO account by installing the game to an Xbox console.

Rumbleverse (Console)

Iron Milky way recently announced that the launch of this title has been moved out to a future appointment. If you've already pre-ordered it digitally from the Microsoft Shop and so your society will be automatically cancelled, and you'll need to re-social club it once it'due south available again. If you lot used Microsoft business relationship credit to pay for all or part of your order, and so this will be refunded dorsum into your business relationship.

Halo Infinite (Cloud + Console + PC)

• Customers are unable to download or install Halo Infinite Entrada on PC devices.

  • Customers should uninstall and and then reinstall the HD texture pack. After, try launching the game.

  • If the issue still persists, un-install and re-install the full game.

• Purchasing Halo Credits outside of the game will non show value in-game

  • If you leave the in-game store to purchase Halo Credits then you lot volition need to restart the game to come across your residual

• Pre-ordering Halo Infinite in-game doesn't reverberate in the user interface

  • Restarting the game will resolved this

• Players are unable to redeem a promotional code

  • The website to redeem this is https://HaloWaypoint.com/redeem, and y'all'll need to make sure that codes are entered in ALL CAPS, and include the hyphens (due east.g., XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

For a full list of release notes being tracked by 343 Industries, please visit the Halo Infinite Multiplayer Beta Release Notes page.

Telephone call of Duty: Warzone (Console)

We're aware of an consequence with Call of Duty: Warzone which requires players to accept an Xbox Alive Gold membership in lodge to play. We are working with our partners at Activision to resolve the effect as this requirement is not necessary for free-to-play titles like Call of Duty: Warzone.

Call of Duty: Vanguard (Console)

• The game shows in that location'south a trouble connecting to the Xbox network

  • This may happen even though the Xbox network is available, however some other partner service has become unavailable.

  • The error message is: Connection failed: Unable to access network services. [Reason: DUHOK – GUERNSEY].

    • Please check the Xbox status page, which will testify if the Xbox network is bachelor or non, as well as any partner services nosotros know are downwards.

    • If the Xbox network is downward then monitor this page until it'southward bachelor, then restart the game to proceed playing online.

• The game becomes unresponsive afterwards reconnecting to the Xbox network services during active gameplay

  • If you outset a campaign and aren't already connected to the Xbox network, reconnecting while playing may consequence in the game becoming unresponsive.

    • Restarting the game will resolve this issue.

• The game becomes unresponsive after accepting a game invitation to a Zombies game session

  • If you're in a entrada and the game suspends due to no activity or another game/app being launched, then receiving and accepting an invite to play Zombies may result in the game becoming unresponsive.

    • Restarting the game will resolve this consequence.

• The game doesn't connect to a political party while playing in entrada mode

  • If you're in a campaign and the game suspends due to no activity or another game/app being launched, then receiving and accepting an invite to join a party may not connect with the following errors: Communication with the Xbox Alive servers has been interrupted and Party Not Joined – The request did non succeed

    • Restarting the game will resolve this consequence.

For any other problems relating to Call of Duty: Vanguard, please visit the Activision Support site.

Mortal Kombat 11 (Console + PC)

Mortal Kombat eleven is now bachelor on PC. Any players who have an agile PC Game Pass or Xbox Game Pass Ultimate subscription tin can download and play with no additional cost. Additionally, this is now an Xbox Play Anywhere title, so players who already own Mortal Kombat xi on Xbox can download and play on PC with no additional cost. This also ways that purchasing the game volition grant ownership on Xbox and PC platforms.

At that place are a few problems that we're tracking with the launch:

• Cross-Play between Xbox and PC is not currently bachelor

  • Panel players will be able to play against other panel players (Xbox and PlayStation), however not against PC players, and vice-versa. Sending an invite betwixt panel and PC volition not exist received.

  • The team are looking at calculation Cross-Play and Leaderboards at a future engagement.

• Some parts of the game may non be downloaded automatically

  • If you're trying to admission Story content in-game on PC and it'southward missing, launch the Xbox app, correct-click Mortal Kombat 11 from your list of installed games and select Manage. Select the box for Story content (Standard or 4K), then select Apply changes.

For any other issues relating to Mortal Kombat eleven, please visit the Warner Bros. Games Back up site.

Saints Row (Console)

Volition recently announced that the launch of this title on Xbox has been moved out to August 23rd, 2022. If you've already pre-ordered it digitally from the Microsoft Shop then your society will be automatically cancelled, and you'll demand to re-order from the shop here:

• Standard Edition

• Golden Edition

• Platinum Edition

If you used Microsoft business relationship credit to pay for all or part of your guild then this will automatically be refunded dorsum into your business relationship. Additionally, if you pre-ordered the Platinum Edition and then your admission to Saints Row: The 3rd Remastered volition be revoked until y'all re-guild the Platinum Edition.

Resident Evil Village (Console)

• Re:Verse is not available at launch.

  • Although the multiplayer game, Re:Poesy, is included in your digital purchase of Resident Evil Hamlet, it's not withal bachelor. Please cheque the official Resident Evil website for updates on when this will be bachelor.

  • If you try to launch Re:Verse before the launch engagement, you'll see a "Delight check back later." Message until information technology's available.

  • Visit the Capcom Support page if you still need help.

• Re:Verse doesn't have an Xbox Series 10|Southward version.

  • If yous own an Xbox Series X|S console, you'll find that Re:Verse doesn't appear if you filter on games optimized for Xbox Series X|Due south. To find Re:Poetry on your console, you'll need to look nether Xbox One games. Resident Evil Village will exist listed equally Optimized for Xbox Series X|South in your game library.

NBA 2K22 (Console)

• Guidance for redeeming codes after purchasing the 75th Anniversary Edition on disc

  • As well as digital versions of the game, NBA 2K22 is likewise available to purchase from retailers in two formats:

    • NBA 2K22 75th Anniversary Edition for Xbox Series consoles

      • Contains a code for the Xbox Ane version

    • NBA 2K22 75th Anniversary Edition for Xbox Ane console

      • Contains a code for the Xbox Serial version

  • If you redeem a lawmaking and it matches the version of the game you purchased physically, that ways that you may have the wrong code. In this case, please contact our Xbox Support squad (not 2K Support) and have your receipt and copy of your code handy, every bit we won't be able to aid yous without them.

Spellforce Three Reforced (Console)

THQ Nordic recently announced that the launch of this championship on Xbox has been moved out to March 8th, 2022. If yous've already pre-ordered it digitally from the Microsoft Store and then your order will exist automatically cancelled, and you'll need to re-order from the shop here : SpellForce Three Reforced | Xbox. If you used Microsoft account credit to pay for all or part of your order then this will be refunded back into your account.

For the latest updates, visit the official THQ Nordic press release site.

Psychonauts (Cloud + Console + PC)

• Players are unable to select unlike languages on the Windows 10 version

  • Here are the steps you lot'll need to take to change the default game linguistic communication to either English, French or German language:

    • Create an empty text file called Psychonauts.ini. Brand sure that y'all save the file with an .ini extension, as some editors such equally Notepad will try to salvage as .txt past default. Yous don't want a file chosen Psychonauts.ini.txt.

    • Open the file and blazon language english or language french or language german and save the file.

    • Open Windows Explorer and copy the file to C:\Program Files\ModifiableWindowsApps\Psychonauts.

• Players are unable to modify the Gamepad Rumble setting on the Windows 10 version

  • Here are the steps you'll demand to have to change the Rumble setting:

    • Open up Windows Explorer and navigate to the salvage information within C:\Users\{username}\AppData\Local\Psychonauts.

    • Open the advisable profile binder within the salvage data location.

    • Open the .ini file with a text editor, such equally Notepad.

    • Change EnableRumble=faux to EnableRumble=true (or vice-versa to disable).

EA Play

• 10-hour trials for games are counting down fourth dimension when users are not actively playing the games.

  • This tin can occur a few different ways but most frequently when the game is paused and left running. To forestall this from happening, please make sure that you lot fully quit out of the game from the guide menu when yous're finished with each session inside your 10-hr trial. To practice this:

    1. Press the Xbox button on your controller and and so highlight the game from your recently played listing.

    2. Printing the Carte button and highlight Quit.

    3. Press the A push button.

• In that location's no EA Play app on Xbox Serial X|S consoles.

  • The EA Play app is non necessary to enjoy the benefits of EA Play. If you're looking for ways to merits your 10-hour trials for pop games such as FIFA 21 or Madden NFL 21 on an Xbox Series Ten|S panel, go to the Store and search for your game. Then select Gratuitous Trial with EA Play on the game description page. To admission the entire EA Play library, go to My games & apps > Total library > EA Play .

For additional assistance or info concerning in-app problems with EA Play, check this folio.

All Other Games

For all other games, refer to our forum commodity here

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Source: https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-for-game-launches-february-2022/b1ac114c-7799-4946-b8f8-1c50ad5926d5

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